We process and ship orders Monday to Friday, excluding major holidays. Please allow 3–5 business days for your order to be processed and packed before it ships. You'll receive a tracking number by email once your order is fulfilled — please allow up to 24 hours for tracking to update. Delivery times vary by carrier and destination, and may be affected by payment authorization, stock availability, or customs.

Standard shipping is $5.00 on all U.S. orders, and complimentary on U.S. orders over $100.00. International shipping is calculated at checkout.

We ship worldwide, including all 50 states, U.S. territories, and APO/FPO addresses.

Domestic orders ship via USPS Ground Advantage or UPS Ground. International orders ship via UPS or DHL, depending on destination.

Yes. Orders to P.O. boxes and APO/FPO addresses ship via USPS Ground Advantage — UPS cannot deliver to these addresses. If you've entered a P.O. box and selected UPS, we'll ship via USPS instead.

For orders to the United Kingdom, European Union, Australia, Switzerland, Norway, Singapore, and New Zealand, all prices are inclusive of import duties and taxes — nothing further is owed on delivery.

For all other countries, duties and taxes are calculated at checkout. Depending on your destination you may be able to select DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid). If you select DDU, you're responsible for paying duties on delivery, and the carrier may hold your package until they're paid.

Once your order is handed to the carrier, it's in their care, and we're not responsible for packages lost, stolen, damaged, or delayed in transit or after delivery is confirmed. That said, contact us at info@maisondesnus.com and we'll help you open a claim with the carrier.

For domestic orders, we ship in-stock items right away and send your pre-order when it arrives. For international orders, email info@maisondesnus.com with your order number and the items you'd like first to request a split shipment; additional shipping charges apply.

Email info@maisondesnus.com within one hour of placing your order and we'll do our best to accommodate your request. Once a shipping label has been created, cancellation isn't possible. This includes changing your shipping address. During high-volume periods we may be unable to cancel or edit orders at all.

Pre-orders can be cancelled within 48 hours of ordering, before production begins. Email info@maisondesnus.com with your order number and we'll refund you in full. After 48 hours, pre-orders are Final Sale.

As soon as your order is processed, including pre-orders.

Your order status is available on your Account page, updated when your payment is processed and again when your order ships.

Email info@maisondesnus.com — we may have the style, color, or size in stock but not listed online.

Yes. Gift cards are delivered by email and never expire. They are final sale and cannot be returned or refunded. Store credit is issued the same way.

Sign up to our newsletter for early access to promotions and new releases. Please note that orders placed using a promotional or discount code are eligible for store credit only.

Each style has its own size chart and measurements, found in the details section on the product page. If you're between sizes or unsure, email info@maisondesnus.com and we'll help you find your fit.

We keep our production limited and rarely restock. Restocks and new releases are announced first to our newsletter subscribers and on Instagram.

Yes. We take custom commissions for bridal, private events (birthdays, anniversaries etc.), and corporate clients, as well as made-to-order versions of existing styles. Email info@maisondesnus.com with what you have in mind and any dates you're working toward.

No. Most projects start with an idea, a reference, or a color palette. Our founder will talk through concepts and work through revisions with you.

Minimums vary by product and technique. Tell us what you're thinking and we'll confirm when we quote you.

Pricing depends on the product, quantity, and technique. Every project is quoted individually.

Most custom orders take 2–4 weeks from design approval to delivery, depending on quantity and technique. If you're working toward a specific date, tell us in your inquiry and we'll let you know what's possible.

Often, yes. Include your date in the inquiry and we'll be honest about what we can do.

Yes. Nothing goes into production until you've approved a final proof.

If you have existing artwork, vector files (.ai, .eps, .svg, .pdf) work best. If you don't, we'll create it.

Custom and made-to-order pieces are final sale and cannot be returned or exchanged. That's why we won't produce anything until you've approved the proof.

Yes. For stockist and wholesale inquiries, email info@maisondesnus.com with your store name, location, and website. Wholesale orders are subject to separate terms, minimums, and lead times.

Email info@maisondesnus.com within 14 days of your delivery date to request a return authorization. Once authorized, your return must be shipped back within 7 days. Full details are in our Returns & Exchanges policy.

International orders, sale and flash sale items, made-to-order and pre-order items, limited edition items, jewelry, accessories under $50.00, customized products, and gift cards are final sale. Orders placed with a promotional or discount code are eligible for store credit only.

Yes. A restocking fee of $10.00 applies per item $150.00 and under, and $25.00 per item over $150.00. Return shipping is also your responsibility. Returns processed for store credit and exchanges are not subject to a restocking fee.

We inspect returns within 3 business days of arrival and issue approved refunds within 5 business days. Depending on your payment provider, it can take a further 5–10 business days for the amount to post to your account.

Email info@maisondesnus.com within 7 days of delivery with photos of the item and the shipping label. We'll send a prepaid return label at no cost to you and either replace the item or refund you in full.

Email info@maisondesnus.com — we're here for questions, sizing help, product recommendations, and feedback.