ORDER PROCESSING

We ship Monday through Friday, excluding major holidays. Please allow 3–5 business days for your order to be processed and packed before it ships. Once your order is fulfilled, allow up to 24 hours for tracking to update.

Orders are processed pending payment authorization and verification. Delivery estimates are a guideline only and don't account for delays caused by payment authorization, stock availability, or customs.

U.S. SHIPPING

Domestic orders ship via USPS Ground Advantage or UPS Ground, depending on the method selected at checkout.

Standard shipping is $5.00 on all U.S. orders, including Alaska, Hawaii, U.S. territories, and APO/FPO addresses. Standard shipping is complimentary on U.S. orders over $100.00.

P.O. BOXES AND APO/FPO

Orders to P.O. boxes and APO/FPO addresses ship via USPS Ground Advantage only. UPS cannot deliver to these addresses. If you've selected UPS and entered a P.O. box or APO/FPO address, we'll ship via USPS instead, or email info@maisondesnus.com with an alternative address.

INTERNATIONAL SHIPPING

We ship worldwide via UPS or DHL, depending on destination.

For orders to the United Kingdom, European Union, Australia, Switzerland, Norway, Singapore, and New Zealand, all prices are inclusive of import duties and taxes.

For all other countries, duties and taxes are calculated and displayed at checkout. Depending on the destination, you may be able to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid). If you select DDU, you are the importer of record and are responsible for paying all duties and taxes on delivery. The carrier may not release your package without payment.

Duties and taxes are set by local customs authorities. We can't control or predict these amounts, and they are non-refundable.

PRE-ORDERS

Pre-order items are made to order and ship within the delivery window shown on the product page. We'll update you on any delays. Payment is taken in full at the time your order is placed.

Pre-orders may be cancelled within 48 hours of ordering, before production begins. Email info@maisondesnus.com with your order number and we'll refund you in full to your original form of payment. After 48 hours, pre-orders are Final Sale and are not eligible for cancellation, return, exchange, or store credit.

Domestic orders containing both in-stock and pre-order items ship in-stock pieces first. International customers can request a split shipment by emailing info@maisondesnus.com with the order number and the items to ship first; additional shipping charges apply.

DELIVERY

Once your order has been handed to the carrier, it is in their care. Maison des Nus is not responsible for packages lost, stolen, damaged, or delayed in transit, for packages lost or stolen after the carrier confirms delivery, for orders shipped to an incorrect address provided at checkout, or for delays caused by the carrier, customs, or events outside our control. All risk associated with transit is assumed by the carrier.

If your order is delayed, or your tracking shows delivered and you haven't received it, contact us at info@maisondesnus.com and we'll help you open a claim with the carrier.

REFUSED AND UNDELIVERABLE PACKAGES

Orders refused or returned to us as undeliverable will be processed as a return, subject to the restocking fee set out in our Returns & Exchanges policy. We'll contact you by email before cancelling the order. If you'd still like to receive it, you'll need to pay for a new shipping label.

If you refuse an international shipment, you are also responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to us.

ORDER CANCELLATION

Email info@maisondesnus.com within one hour of placing your order if you need to cancel. Once a shipping label has been created, cancellation isn't possible. This includes changes to your shipping address. During high-volume periods we may be unable to cancel or edit orders at all. Pre-orders may be cancelled within 48 hours — see Pre-Orders above.