EXCHANGE & RETURN POLICY

If you would like to return or exchange an item, please email info@maisondesnus.com to request a return authorization within 14 days of your delivery date. All returns must be shipped back to us within 7 days of your request being submitted. We offer returns for store credit, a refund back to your original form of payment, or an exchange for a different size.

To be eligible for a return your item must follow the requirements below:

• Items must be in the same condition that you received them; unworn, unwashed, undamaged, with all tags attached and in their original product packaging.
• Items returned with animal fur, strong odors, or makeup acquired during the try-on process are subject to being considered damaged. In such cases, these items will be deemed non-refundable.
• All sale and flash sale items, made-to-order items, pre-order items, limited edition items, jewelry, customized products, gift cards, and accessories under $50.00 USD are final sale and are not eligible for return, exchange, or store credit.

Maison des Nus reserves the right to refuse any returns that do not meet our return policy requirements or are returned without authorization. Returns postmarked after the 7-day window will not be accepted and will be returned to you at your expense.

Orders placed using a promotional or discount code are eligible for store credit only and cannot be refunded to your original form of payment.

International orders are final sale and are not eligible for return, exchange, or store credit.

EXCHANGES

For domestic exchanges we will accommodate an exchange for a different size in the same style and color. If your size is sold out, store credit will be issued instead. Exchanges are not eligible for a refund to your original form of payment.

You are responsible for the cost of shipping your original item back to us. We'll ship your replacement at no additional charge. Exchanges are not subject to a restocking fee.

FEES

A restocking fee applies to each item returned: $10.00 USD per item $150.00 and under, and $25.00 USD per item over $150.00. Returns processed for store credit and exchanges are not subject to a restocking fee.

Initial shipping charges cannot be refunded.

Duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.

PREPARE YOUR RETURN

Email info@maisondesnus.com with your order number, the item and size, and your reason for returning. We will respond with a return authorization and the address to ship to.

Return shipping is the responsibility of the customer. We can provide a prepaid return label on request; the cost of the label will be deducted from your refund in addition to the restocking fee. You may also ship your return with a carrier of your choice.

Please do not send anything back before receiving a return authorization. Unauthorized returns cannot be processed.

Returns are only considered received and eligible for processing once the carrier has scanned and accepted them. We strongly recommend obtaining a drop-off receipt at the time of shipment, as this proves the package was successfully transferred to the carrier. Maison des Nus is not responsible for return packages that the carrier does not scan or accept, or that are lost or stolen in transit. Responsibility for the return shipment remains with the customer until the carrier physically accepts and scans the package.

RECEIVE A REFUND

Please allow up to 3 business days for your return to be inspected once it arrives at our warehouse.

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5 business days. Depending on your payment provider, it can take a further 5 to 10 business days for the refunded amount to post to your account.

If we determine that an item is not in original condition, a refund or credit will not be granted and the item will be returned to you.

Store credit is issued by email as a Maison des Nus gift card and never expires.

DEFECTIVE ITEMS

Please inspect your order upon delivery. If your item is defective, damaged, or if you have received the wrong item, email info@maisondesnus.com within 7 days of delivery with photographs of the item and the shipping label. We will send you a prepaid return label at no cost to you and either replace the item or refund you in full, including original shipping. No restocking fee applies.

REFUSED AND UNDELIVERABLE PACKAGES

Orders refused or returned to us as undeliverable are processed as a return and are subject to the restocking fee above. Full details are in our Shipping & Delivery policy.

FREQUENT RETURNS

If you return more than 60% of orders placed in 12 months you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

Please email all policy questions or comments to info@maisondesnus.com.